Refund policy

Your satisfaction is important to us, and we want you to your Garnik candles. Due to the nature of our products, we accept returns only on unused, unopened candles in their original packaging. Must be made within 7 days of delivery, and approved items must be returned within 14 days. Your candle arrives damaged or defective, we will gladly offer an exchange or replacement at no additional cost. Please contact us within 48 hours of delivery and include photos of the item and packaging. Please note that used candles, gift cards, and sale items are non-refundable and non-exchangeable. Once your return is received and inspected, approved refunds will be to your original method of payment within 5–10 business days. Original shipping costs are non-refundable. To initiate a return or exchange, please contact us with your order number and reason for the request, and our team will guide you through the process.